Do you have
some Questions?
Purchase & Process
How do I choose the right vehicle?
Browse our inventory with detailed specifications, photos, and condition reports. Our team can help match vehicles to your requirements, budget, and local market needs.
How do I get started?
Contact us with your requirements. We’ll discuss options, provide quotes, and guide you through the entire purchase and shipping process step-by-step.
How long does the entire process take?
From purchase to delivery: typically 2-6 weeks. This includes documentation preparation, shipping, and customs clearance.
Can I inspect the vehicle before purchase?
Yes. We provide detailed photos, videos, and inspection reports. Third-party inspection services can be arranged at the vehicle location before purchase confirmation.
What's the complete cost breakdown?
Total costs include vehicle price, shipping/freight, insurance, export documentation, and destination fees (customs duties, clearance, port charges). We provide transparent quotes upfront.
What documents will I receive?
Bill of Lading, commercial invoice, packing list, export certificate, insurance policy, and vehicle documentation—everything needed for customs clearance.
What if I need to cancel my order?
Cancellation terms depend on the order stage. Review the contract’s cancellation clause. Generally, deposits may be non-refundable after shipping arrangements begin.
What are my responsibilities as a buyer?
You’re responsible for import customs clearance, duties/taxes, destination port fees, and local registration once the vehicle arrives at your port.
Can I buy multiple vehicles?
Absolutely. We offer competitive pricing for bulk orders and can coordinate consolidated shipping to reduce per-unit costs.
Do you offer after-sales support?
Yes. We assist with documentation questions, shipping follow-up, and can connect you with local service providers for registration and compliance.
Payments & Security
What payment methods do you accept?
We accept international bank transfers (T/T), letters of credit (L/C), and secure payment platforms. Payment terms are flexible and agreed upon during contract negotiation.
Is my payment secure?
Yes. All transactions follow international trade protocols with proper contracts, invoicing, and documentation. We can work with escrow services for added security.
Shipping & Delivery
What shipping methods are available?
Container shipping (RoRo or enclosed container) is standard for vehicle transport. We handle all logistics from loading port to your destination port.
Who arranges shipping and customs?
We coordinate export procedures and international shipping. You handle import customs clearance at destination, though we can recommend trusted local agents.
Is the vehicle insured during shipping?
Yes. Marine insurance covers the vehicle during ocean transit. Coverage details and terms are included in your shipping documents.
Can I track my shipment?
Yes. We provide container/vessel tracking information so you can monitor your vehicle’s journey in real-time.
What if shipping is delayed?
Weather, port congestion, or other uncontrollable factors may cause delays. We provide real-time tracking and keep you informed of any schedule changes.
What happens if the vehicle arrives damaged?
You have a designated inspection period upon arrival. Document any damage immediately with photos and file claims according to insurance procedures.